These Terms and Conditions are incorporated into the contract you have with us.

Site Use

By accessing/using our site or placing an order you are confirming in doing so that you are aged 18 or over (or the age of consent in your particular country) and therefore able to access adult content. You are also confirming that you have right, authority and capacity to agree to all of the Terms & Conditions that are applied in you doing so and that you are in fact agreeing to the Terms & Conditions. You should otherwise leave this website immediately.

By using or viewing our site you agree to abide by all terms and conditions, that you understand and accept any disclaimers and that you accept our site may contain both literature, photographs, videos, descriptions or sounds of nudity and adult orientated content of a graphic nature. If you do not agree or may be offended by such materials you should leave this website immediately.  Whilst we always attempt to portray our own products or products of other companies in a way that is not sexually explicit, some individuals may not wish to be exposed to such materials.

Site Content

The content of the Cloud Climax website is copyright to Cloud Climax and Cloud Enterprises and may not be used or replicated in any way or form that would contravene this.  Copyright 2013 - 2023 Cloud Climax. All rights reserved.

As a consumer, customer or user of our site you are authorised only to view, copy, print and distribute documents on this website as long as the consent of the siteowner is sought and given in writing and on the proviso that it is used for informational purposes only and any copy of the content includes the copyright notice which can be found at the bottom of each web page.

Intellectual Property Rights

Cloud Climax and the Cloud Climax Logo are Registered Trademarks.

The materials used and displayed on this website including but not limited to, all text, software, images, photographs, graphics, illustrations, artwork, creative materials, advertisements, commercials, films, clips, video, music, sound names, logos, Trademarks are owned by Cloud Climax, DS Dolls, Lelo, Doxy, We Vibe or any other company and should not be copied or reproduced in any way without the express permission of the owner. They are protected by copyright, trademark and other intellectual property laws. ANY use of the Proprietary Materials, except as expressly set forth herein, including reproduction, modification, distribution, dissemination, retransmission, broadcasting, republication, reprinting or reposting, without the prior written permission of the company, is strictly prohibited. The Proprietary Materials may include materials owned by third parties, and any use of any such materials is strictly prohibited, unless prior written consent is also obtained from the owner of such material.

Any unauthorised use off such names, trademarks or trade names is strictly prohibited without the prior written consent of the Company and/or the relevant third party. Such unauthorised use may lead to civil liabilities and/or criminal prosecution under any applicable law.

Privacy Policy

We collect Information from you when you make a purchase from our site. We also collect email addresses via the box on our home page and additional information when you complete our online form.

We only collect information that is relevant to the type of interaction you are instigating with Cloud Climax, however it is possible to visit our site anonymously.

Your information is only used in the following ways:

• To facilitate your order
• To respond to your enquiry
• To send periodic emails which would be to inform you of sales, promotions or new products.
• To improve our website
• To improve our service

The information you provide to us will not be sold, exchanged, transferred or given to any other company for any reason.

Cookie Policy

Our website uses cookies to distinguish you from other users of our site and to obtain information about your usage.

Cookies enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests and send you tailored alerts when applicable.
• To speed up your searches.
• To recognise you when you return to our site.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of currency).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You may refuse to accept our cookies by leaving this website.

Shop with Confidence

We protect our customer information with the use of McAfee Secure, TrustedSite, Secure Trust and SSL (Secure Socket Layer). SSL encryption is used by our payment facilitators (PayPal and any other payment facilitator). We do not have any access to your payment information.

Our site is securely hosted.

Orders

An order is deemed to be placed when payment has been made via PayPal or securely via the website. You will receive an email confirmation shortly after payment has been made. Please check your spam folders and be sure to contact us if you do not have your order confirmation email.

We reserve the right to cancel any order at any time and issue a full refund.

We reserve the right to provide an alternative product that is to the same value or more if the item you ordered is out of stock. We will provide the most similar product that we can. You accept an alternative product may be provided to you upon placing your order and agreeing terms and conditions at the checkout.

If you order and then request a cancellation we reserve the right to charge any fees that have been incurred to us such as banking charges and/or a restocking fee. We may also charge a cancellation fee. We reserve the right to not cancel any order for any reason.

Payment

Payments are to be made via PayPal or by Card Payment which is also facilitated by PayPal. Your Account will show a debit from "Cloud Enterprises" or "PayPal Cloud Enterprises" to ensure your discretion. All payments are secure and your inputted data is protected with SSL.

Purchases made with Finance

If you make your Cloud Climax purchase with a finance payment option then we do not always offer next day delivery. Your order is deemed placed once your finance application has been accepted by the lender and they have paid monies to Cloud Enterprises direct or you have paid monies to Cloud Enterprises by placing your order in the regular manner. The process of a lender paying monies directly to Cloud Enterprises can take up to 48 hours dependant upon whether the Lender need any extra information from you. All orders will be despatched by Cloud Climax once this process has taken place and you will be notified of your tracking number accordingly.

Payment By Split Deposit and Balance

We are now able to take payment by 50% deposit followed by 50% balance. No order will be released until the order value including shipping fee is paid in full. Any deposit paid is not refundable in any circumstances, unless we are at fault in failing to deliver your order. Delivery dates will be advised upon payment of your full balance. Deposits will be retained in any cancellation circumstance.

This facility allows you to process your order, paying only 50% of the order value and then making a further payment of 50% before your order is despatched.

Delivery

For most in stock products we provide a standard 1-3 day delivery. You will be notified via email if there are any unforeseeable order delays.

Furniture, Dolls and items that are made to order will take longer to arrive. e.g. furniture 14-21 days, dolls 4-26 weeks dependant upon manufacturer, some manufacturers take longer.

Some Items are Free Delivery! You may receive these the next working day if ordered before 1pm but please allow 2-3 working days for delivery. There may be a different timescale for some larger high ticket value products on their product page and you should take note of these.

Free Delivery only applies to the UK and is only offered on certain products. If you have a query about shipping please contact us before you place your order.

Please note that orders to Countries outside of the UK may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.

If your order is urgent please contact us and we will do all we can to expedite it for you.

Deliveries are usually arranged with Royal Mail or UPS, but we will in some instances use an alternate courier for larger and more expensive items to ensure they reach you quickly and safely. Sometimes orders of more than one item will be shipped separately, usually if it contains both lingerie and sex toys. We will inform you if this is the case and provide tracking details.

If you are purchasing a product that is not in stock or that is being bespoke made to order we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take more than twelve weeks to be available at busy times, but we will notify you of this in a timeous manner.

We will always provide a tracking number in order that you can track your shipment.

Bespoke made to order products such as dolls, robots or furniture will not be shipped until we hear from you. 

If your delivery does not arrive or is delayed because you are not in to receive it we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.

We have a comprehensive full marine insurance policy to cover all of our shipments over land, sea or air, in addition to any covers provided by the specific carrier used in transportation. Any damage occurred in transit needs to be reported to us in writing via email to support@cloudclimax.com within 24 hours of delivery being made to you. We will submit any claims to the insurance company and/or the courier within 14 days. We will not be able to provide any resolution until any claims process has been concluded, and our resolutions will be on a case by case basis in accordance with the outcome of the claim against the carrier and/or marine cargo insurance policy (claims processing timeline is 30-45 days in most cases). All doll customers will have the option to inspect upon delivery. This is provided when you choose Dedicated Van and Driver Delivery. All customers have the option to upgrade to this before delivery at any time during the order process.

We ship within the UK and to most countries within the EU and World.

International Delivery

If your country is not listed at checkout please ask for a shipping quote.

Customs and Importing to other Countries

Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.

Cloud Climax pre-pay taxes on behalf of all orders of customers who reside within the UK, EU and USA.

You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay with respect to international orders; this includes but is not limited to any interest, surcharges, fines or legal costs that the relevant authority requires us to pay.

Local Shipping Laws and Customs Laws

Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order. Cloud Climax is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.

If your goods are seized by Customs, Cloud Climax and Cloud Enterprises take no responsibility for this.

Love Dolls

We are the official approved DS Doll and EX Doll reseller for the UK and Europe. We are the Official UK Reseller for SM Doll, AI-AITech Emma Robot, Gynoid Synthetics and Irontech Dolls. We also sell JY Dolls, WM Dolls, Sino Doll, YL Doll, OR Doll, XY Doll (formerly ML Doll), Pipedream Extreme Fantasy Girls and Cyberskin Dolls too.

Please note that we do not attempt to sell nor import any sex doll, love doll or silicone doll that would be deemed to be classed as ‘young’, ‘childlike’ or ‘teenage’. All of our Sex Dolls depict adult males or adult females. The Customs Consolidation Act 1876 Section 42 provides for the seizure of any goods imported into the UK that are deemed to be indecent or obscene. The dolls we sell do not fall into this bracket. We always follow all guidance from Border Force and UK & EU Customs and all relevant Laws in these areas.

Cloud Enterprises and Cloud Climax only resell Sex Doll products by any manufacturer that are depicting adults and are deemed adult mannequins. Any Doll products from any of these Manufacturers, that is not listed upon our websites are manufactured for other Markets Only and not available for export to the EU or UK. At Cloud Enterprises, we only import dolls that are 150cm and above. We sell Adult Human Replica’s that are deemed to be depicting adults of age 18 and above.

We are well known as a trusted and ethical vendor.

All doll measurements and weights published are approximate. Please allow for individuality and sizing fluctuations from using different doll moulds and materials.

Doll Orders

Doll orders will usually take 4-26 weeks to facilitate dependant upon manufacturer. We will let you know an estimated delivery time-frame once you have placed your order via email. You can see the latest doll manufacturing timescales in our NEWS section which is frequently updated. Sometimes delays occur due to manufacturers delays, festivals, holidays, shipping delays etc and Cloud Enterprises Limited will not be held responsible for delays with your order. We will keep you updated with any delays that do occur during the order process or that may impact your production or delivery timeframe via email or in the News Section. Some manufacturers take longer than others and those timescales will be outlined on the product page. We will not allow any cancellations due to timescale delays and our full cancellation policy will still apply.

All of our shipments are fully insured whilst in transit in case of damage but please note that any products seized by customs are not refundable as this is out of our control. Please be aware that this is highly unlikely.

We have a section on our website of UK Stocked dolls, which are ready for next day despatch.

Bespoke made to order products such as dolls, robots or furniture will not be shipped until we hear from you and have confirmation that your order is correct and you have seen and approved the factory and warehouse photos.

We can hold products until a suitable delivery date is agreed upon by prior arrangement. If we do not hear from you after 30 days, we will charge a storage fee of £40 per day. If we do not hear from you after 6 months your order will be deemed cancelled and product retained. There will be a 100% retention of payment to cover storage fees incurred.

Discreet Service

We guarantee that all of our customers will receive a very discreet service.

We use plain packaging in all deliveries and a discreet return address on the package if for any reason it cannot be delivered and needs to be returned directly to us.

Our Registered Address is Cloud Enterprises Limited, 3rd Floor Office, 207 Regent Street, London, W1B 3HH and this is what will show on your parcel.

The postman or courier will have no idea what is in the box!

RETURNS

Doll Returns

All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.

Once you have placed your order, You are entering into a contract of sale. You will have ticked the accept terms and conditions box to proceed to checkout and confirmed that you accept and agree to the terms and conditions. We will not refund any customer who changes their mind about their order at any stage of the order process. We have contractual obligations to the manufacturers which do not allow for any cancellations during the order to production process. We will not be financially impacted and so therefore doll orders are non-refundable. All manufacturers have a strict no refund policy.

Under Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:

“In the case of a contract for the supply of sealed goods which are not suitable for return due to a health protection or hygiene reasons, if they become unsealed after delivery”

Additionally, under section 28(1)(b) of the aforesaid regulations, the regulations do not apply where: “goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel”.

If you  have any questions or queries about this policy please contact us.

Other Products Returns (Sex Toys, Sex Machines and Bondage Products)

Cloud Climax will accept unwanted items for return or exchange for up to 14 days.  These products must be unopened, unused or unworn as appropriate. All returned products need to be checked upon receipt into our warehouse.

Faulty Items of Sex Toys or Lingerie will be replaced or exchanged up to 30 days after purchase unless otherwise stated upon the product page.

In all instances of product returns you will need to contact us to be issued with a returns number. You can then send the item back to us at the supplied address. We will provide a returns slip via email for you to print and put into the parcel, that you must include, so your return is processed as efficiently and quickly as possible. Any returns without a number will not be processed.

Please ensure you get a free certificate of posting from the Post Office upon despatch to us and keep this safe. We cannot accept responsibility for any items returned without a certificate of posting. We recommend using a recorded service.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

All return costs are to be covered by you, Cloud Climax takes no responsibility for ANY RETURN CHARGES.

Liberator Bedroom Adventure gear will not be accepted for returns if the Shape has been expanded.

Lingerie, Clothing and Hosiery Returns Policy

Lingerie, Bodystockings and other consumables are exempt from your right to return unless they are faulty and deemed to be faulty upon receipt.